Contact & Support
Have feedback on a preset, need technical guidance, or found an issue with our client-side tools? Reach out to our team directly.
General Support
For general questions, troubleshooting, and bug reports.
Preset Submissions
Submit updated passport, visa, or portal specifications with official source links.
Privacy & Legal
Data privacy inquiries and client-side architecture questions.
edit_documentSubmitting a New or Updated Platform Preset
To maintain 100% accuracy in our global registry, we welcome contributions from applicants worldwide. When requesting a new preset or reporting a change, please include:
- Official Source URL: The official government or platform guidelines page.
- Exact Pixel Dimensions: Minimum, recommended, and maximum width & height.
- Aspect Ratio: Exact ratio (e.g. 1:1, 4:5, 35:45 mm).
- File Ceiling: Maximum allowed file size in KB or MB.
- Supported Formats: Accepted MIME types (e.g. JPEG, PNG).
Frequently Asked Questions
How quickly does your team respond to inquiries?
We respond to support and preset submission requests within 24 to 48 business hours.
Can I request a new preset for my country's visa or passport?
Yes! Email presets@readytosubmit.net with the official government embassy or portal URL, required pixel dimensions, aspect ratio, and file size limits. We review and add verified presets regularly.
Is ReadyToSubmit Global affiliated with any consular service or embassy?
No. We are an independent client-side software utility. We do not represent any government agency or visa processing center.